Ordering
At CandyFavorites.com., we want you to be comfortable ordering your favorite candies whether it is by mail, online or phone.
Below are various ways that you can order, as well as a list of guidelines as to what to look for when ordering from an online company.
MAIL:
If you would like to pay with a certified check or money order, we ask that you go through the online ordering process until you get to the page that reads, “You will now be directed to enter your payment details. Payment may be made by credit card or check.”
Please print this page and include with payment and mail to:
CandyFavorites.com
ATT: Order Department
Box 578
McKeesport, PA 15132
Please note that orders paid by methods other than listed above, will not be processed.
ONLINE ORDERING:
Orders can be placed online, at any time, via our Verisign certified secure server.
All information provided during the ordering process is treated confidentially and we do not, under any circumstance, share or sell information.
To learn more about our Privacy Policy, please click here.
To create a New Account or to update a preexisting one, please click here.
OUT OF STOCK ITEMS:
In the event that a product is unavailable, you will not be charged for said item.
In the event that an item is out of stock and your order is over $63.95, we will ship the balance at no charge. If you have chosen Expedited Shipping, the balance of your order will be shipped and you will not be charged for the portion of shipping that reflects the out of stock item.
With over 2800 products, we are unable to guarantee that all products are in stock. All orders are fulfilled on a first come basis and we do not make promises, real or implied, as to availability of merchandise.
As per out of stock items, unless specifically requested via email at support@candyfavorites.com or written in the Notes Section of your order, we are unable to notify you if an item is unavailable prior to shipping
Please note that we do not backorder out of stock items and should you reorder, you will be responsible for the cost of shipping if your order does not meet the guidelines of our Free Shipping Promotion.
PAYMENT:
We accept American Express, Mastercard and Visa as well as Certified Checks and Money Orders.
We do not accept personal checks nor do we accept purchase orders.
If you would like to pay by business check, please contact us prior to placing your order.
PHONE ORDERS:
If you need a large quantity of candy or have complicated shipping needs, we encourage you to contact us at (888) 525-7577 as our specialists will be happy to guide you through the ordering process.
Operators are available Monday - Friday from 8:00 AM. to 4:30 Eastern Standard Time.
Messages left after normal business hours will be returned the following business day.
If you are ordering by phone, we ask that you provide the item number that corresponds to the desired candy product. For example, the item number for caramel creams is 1230.
Please note that phone operators are not able to calculate the cost of shipping but would be happy to email you the information should you so desire.